Saturday, August 31, 2019

Factors affecting students academic performance in English 11 Essay

Factors affecting the academic performance in English 11 of first year AB-English students of the School of Arts and Criminology Introduction  Academic performance is one of the crucial areas of a learner’s life. Some learners may not be bothered if they progress or not, however, their parents are left with great distress if their children do not perform. This is because families, as well as the government invest in the education of child. On top of that, generally all parents would want their children to be successful citizens in future. â€Å"When young people fail at school, it is most often not because they are stupid, crazy or psychologically incapable. Rather, it is because they have not been taught the developmentally appropriate tools, skills and strategies every child needs to succeed in school and in life. â€Å" John Jay, stated that multiple factors come to play when it comes to academic performance of a learner, which need to be considered should one want to perform better. Research has found that determinants of learners’ performance have been the subject of on-going debate among educators, academics and policy makers. Different people believe that different factors affect learners differently under different circumstances. However there are some form of consensus on general factors that affect that performance. These include socio-economic, psychological and environmental factors. Different people come from different backgrounds – not everyone can afford school fees, for example, and therefore some children may not attend school properly because of such reasons, which may affect their academic performance at the end of the day. Smoking, alcohol, time spent sleeping and stress all have a great affect on students’ academic performance ( Pat & Tyler). Learners need to take care of their personal health, which includes eating healthy, doing exercise, getting enough sleep and rest. Behaviors such as smoking and drug usage may impact the school performance as these interfere with the brain functioning. Stress has been found to interfere with performance, and should therefore be taken seriously. Many factors can cause stress, including financial constraints, child abuse, parental neglect, irresponsibility and divorce, among many others. If a child is stressed, they may not focus on their schoolwork as their minds are often occupied by disturbing thoughts that may not leave room for them to study as effectively as they ought to do. Negative thoughts  can trouble a child and escalate into suicidal thoughts. These thoughts can lead to self-destructive behavioral patterns, but the thoughts in themselves can already be distracting from schoolwork and therefore directly and indirectly have an impact on academic performance. Some learners wish to progress in school, but they might not always perform as they wish, even if they feel they are trying their best.

Procurement Ethics and Quality of Goods Procured in Uganda

MAKERERE UNIVERSITY PROCUREMENT ETHICS AND QUALITY OF PRODUCTS PROCURED IN THE PUBLIC SECTOR (A CASE STUDY OF THE MINISTRY OF WORKS AND TRANSPORT) BY KIYO MWENDA MUCHIRI 07/K/3250/EXT SUPERVISOR MR ANTHONY TIBAINGANA A RESEARCH REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF BACHELOR OF COMMERCE OF MAKERERE UNIVERSITY. JULY 2011 DECLARATIONI Kiyo Mwenda Muchiri, do hereby declare that procurement ethics and quality of products procured in the public sector is entirely my own original work ,except where acknowledged,and that it has not been submitted before to any other institution of higher learning for the award of degree. Signed†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Name:Mr Kiyo Mwenda Muchiri APPROVAL This research report has been submitted for examination with my approval as the candidate’s university supervisor. Signed†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Name:Mr Anthony Tibaingana DEDICATION This research work is dedicated to my dear mother MERCY MUTHONI MUCHIRI for the continued love support and motivation may God bless you very much. ACKNOWLEDGMENTS I would like to acknowledge the contribution provided by the individuals and insituition mentioned below. First and foremost i would like to recognise the constant support and contribution provided by supervisor Mr Antony Tibaingana. Special acknowledgement goes to my loving aunt Nelly Karimi for her continued moral support love and care.Special thanks goes to the staff of ministry of works and transport and amproc international for their contribution to the completion of this work. My sinc ere gratitudes also goes to collegues George,Nelson,Kibet,Dickson. Omar,Oscar and Nyambati who i have shared my time of study with for their support throughout the course of my study. TABLE OF CONTENTS CONTENTPAGE DECLARATIONi APPROVALii DEDICATIONiii ACKNOWLEDGMENTSiv TABLE OF CONTENTSv LIST OF TABLESix LIST OF FIGURESx ACRONYMSxi ABSTRACTxii CHAPTER ONE1 1. 1Background of the Study1 1. 2 Statement of the Problem3 1. 3 Purpose of the Study4 . 4 Objectives of the Study4 1. 5 Research Question4 1. 6Scope of the Study4 1. 6. 1Time Scope5 1. 6. 2Subject Scope5 1. 6. 3Geographical Scope5 1. 7Significance of the Study5 CHAPTER TWO6 LITERATURE REVIEW6 Introduction:6 2. 1Ethics6 2. 1. 1Procurement Ethics6 2. 2How Ethics is ensured in Public Procurement6 2. 3Ethical Issues in Procurement. 8 2. 3. 1Corruption8 2. 3. 2Conflict of Interest11 2. 3. 3Donor Interest12 2. 3. 4Delayment of Funds13 2. 4 Quality13 2. 4. 1Quality of Products13 2. 4. 2Determinants of Quality14 2. 4. 3Public Procurement and Effective Quality Products and ServiceDelivery. 15 2. 5Public Procurement16 2. 5. 1Procurement in the Ministry of Work and Transport17 2. 5. 2Procurement Cycle in the Ministry of Works and Transport18 2. 5. 3Procurement Methods Followed in the Ministry of Works and Transport19 2. 6Effects of Unethical Procurement20 2. 7Conclusion:21 CHAPTER THREE22 Introduction:22 3. 1Research Design22 3. 2 Survey Population22 3. 3 Sampling Design22 3. 3. 1Sampling Size22 3. 4Source of Data23 3. 4. 1Primary Data23 3. 4. 2Secondary Data23 3. 5Data Collection Methods23 3. 5. 1Observation23 3. 5. 2Survey24 3. Data Collection Instrument24 3. 6. 1Questionnaire24 3. 6. 2Documentary review24 3. 6. 3Interview guide,24 3. 7Data Processing Analysis and Presentation24 3. 7. 1Data processing. The researcher after gathering the data then edit code classify and tabulate the data. 24 3. 7. 2Data analysis. 24 Data presentation. 24 CHAPTER FOUR25 PRESENTATION OF FINDINGS, DISCUSSION AND INTERPRETATION25 Introdu ction:25 4. 1Demographic Characteristics of Respondents25 4. 2Findings on how products are purchased in the organization27 4. 3 Findings on causes of unethical practice in procurement31 4. Findings on the relationship between ethics and quality of goods procured33 4. 5Ethics in the Organization38 CHAPTER FIVE39 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS39 Introduction:39 5. 2Summary of findings39 5. 2. 1Findings on the procurement procedure followed under the Ministry of Works and Transport. 39 5. 2. 2Findings on the causes of unethical conduct in procurement in the ministry of Work and Transport. 39 5. 2. 3 Findings on what is the relationship between procurement ethics and quality of product procured. 39 5. 3Conclusions:40 5. 4Recommendation:40 5. 5Areas for further research40REFRENCES41 APPENDICES42 APPENDIX ( i)Questionnaire42 APPENDIX (ii)Interview guide47 LIST OF TABLES TABLEPAGE Table 1: Showing Sample Size23 Table 2: Showing response rate of respondents25 Table 3: Showing the age of the respondents25 Table 4: Showing the Level of Education26 Table 5: Showing Marital status27 Table 6: Showing how long one has worked for the Organization27 Table 7: showing whether purchase requisition are handled on time28 Table 8: Showing whether procedures followed helps in procuring quality products29 Table 9: Showing whether products procured are of quality30Table 10: showing whether weak enforcement measure of procurement law contributes to unethical practice31 Table 11: Showing whether moral degradation in the society is a cause of unethical conducts32 Table 12: Showing whether unethical practice of bidder contributes to unethical conduct by staff33 Table 13: showing whether the organization code of ethics contributes to quality products being procured35 Table 14: showing whether suppliers meet organization specification of quality products36 Table 15: showing whether unethical practice staff has resulted in procurement poor quality products. 36LIST OF CHARTS FIGURE. PAGE Chart 1: Showing gender of the respondents26 Chart 2: Findings if purchase requisition used are from the user unit28 Chart 3: Showing whether PPDA procedure is followed29 Chart 4:: Showing relationship between ethics and procurement30 Chart 5: Showing how low pay has contributed to unethical practices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 32 Chart 6: Findings if there is relationship between ethics and quality of goods procured33 Chart 7: showing whether organization have a mean of checking unethical practice of employees. 36 ACRONYMS PPDA Public Procurement and Disposal of Public assets AuthorityIGGInspector General of Government CHOGMCommonwealth Heads of Government Meeting PDEProcurement and Disposal Entitity SPSSStatistical Package for Social Sciences MOWTMinistry of Works and Transport ISOInternational Standards Organisation ABSTRACT The principle objective of carrying out this study was to assess the impact of procurement ethics on the qu ality of products procured in the public sector a case study of the ministry of works and trasport,and to come up with particular issues that need to be addressed in order to improve their effectviness and efficiency in their procurement activities.The study used cross section design where data was gathered just once over a period of time in the ministry of works and transport ranging from the period (2000-2010). The research used descriptive research design which describes the phenomenon it was undertaken in order to ascertain and be able to describe the characteristics of variables of interest. The study used a sample size of 37 respondents who were purposively selected. Self administered questionnaires and interview guides were the main instruments of study and data was analyzed using frequencies, percentages and charts using Microsoft excel.Findings on procurement ethics was that there some ethical issues that arise such as bribery, nepotism, tribalism, leaking of confidential i nformation, pressure from those in authority above, awarding of contracts to those who are not the best evaluated bidders, conflict of interest, lack of transparency and single sourcing, embezzlement of funds and also harassment this was attributed to greed and low pay offered to the employees. Findings on quality of products procured were that when the PPDA procurement procedures are followed majority of the employees were of the view that it contribute to procurement of quality products.Recommendation on the issue of ethics and quality is that procurement officers should always be sensitized on the importance of ethics and the society as whole needs to be educated on the importance of ethics to reduce on the unethical practices by bidder CHAPTER ONE 1. 1Background of the Study According to (Kenneth Lyson 2007) procurement ethics is the principle conduct governing an individual or group concern to what is right or wrong.Ethics is about fairness deciding what is right or wrong defin ing practices and rules which underpin responsible conduct between individuals and group it is a sense of upright both of conviction and action. (International standards organization 8402) defines the fundamental terms relating to quality concepts, it states that quality is the totality of features and characteristics of a product that bears on the ability to satisfy stated or implied needs and they go ahead to give the dimensions of quality as performance, reliability serviceability conformance durability aesthetics and perceived quality.According to research done by (Edgar Agbar and Niegel shipman 2006) titled public procurement reform in developing countries: the Ugandan experience, procurement in Uganda consists 70% of the national budget and yet according to the inspector general of government 90% of complaints about corruption in the office are procurement related, and according to the (African pear report 2006) pubic sector losses 268. 6 million dollars directly due to unethi cal practices.In 2005 procurement audit carried out by the public procurement and disposal authority in Uganda out of the 322 contracts audited only 7 of the contract were clean that is only 2% of the contract reviewed. According to the (parliamentary accounts committee report on commonwealth heads of government meeting 2009) focusing on ministry of works and transport most of the products procured by the ministry were not of the right quality. For example over one billion shillings were lost due to purchasing of poor construction materials like asphalt, sand, stones, steel which were not of the right quantity and quality.This was attributed to the lapse in the procurement ethics and procedures. The auditor general also pointed on the poor quality of the roads and wanted the contracts for construction of those roads terminated and government money refunded or contractors make good of there works, because most of the roads constructed or reconstructed had potholes or ripped and some stretches of the roads poorly done and not of the recommended design and in some cases the roads were designed and not constructed at all for example the Manyago road (62kms) the Najjanamkumbi-Makindye road 1. km designed by MBW consulting engineers. According to the parliamentary accounts committee on commonwealth heads of government meeting 2009) the ministry of works and transport was responsible for procuring vehicles for transport. The vehicles were to include executive vehicles for the majesty and other heads of government, police vehicle and motor cycles, ambulances command and patrol vehicles at cost Shillings 20 billion.This was supposed to be done through a competitive process and the last two best evaluated bids were by spear motors and motor care Uganda limited, spear motors had the best bid but the ministry decide to use direct sourcing and the contract was awarded to motor care Uganda limited owned by 56 percentages by a cabinet minister Hon. Kuteesa.The company claime d to be importing BMW’S from Germany but they were importing them from Austria and Denmark the initials cost was 38,000 euro’s for a brand new BMW from Germany but the ministry of work and transport spent over 47,000 euro’s for second hand BMWs from Austria and Denmark which did not conform to the standards set by the procurement entity under the ministry. They were 204 BMWs but it is believed that 174 of he BMW’s were not of the required standard.Also Toyota (u) limited was given a direct contract to supply ambulances at a cost shillings 2,893,469, 700 billion. The ambulances were supposed to be 23 and all of ambulances did not conform to the set standard of quality and specification. They lacked oxygen cylinders, hooks, drug cabinets, emergency lights. Although the manufacturers acknowledged these defects and the low quality of the ambulances nothing was done to rectify the situation. The committee also found out that only 21 of 23 ambulances were deliv ered. 1. 2 Statement of the ProblemThe lack of procurement planning, corruption and conflict of interest and political interference has led to procurement of poor quality products in the ministry of works and transport for example minister for works Hon Byabagambi outside of the commonwealth heads of government budget he directed the consultant engineers (M/s Multiplan) to carry out additional works which were not well stated outside the law in total disregard for the law this variation led to a loss of shillings 1. 7billion. This was flouting of the public procurement and disposal authority law.The procurement system in Uganda varies in major way due to the fact that most projects are donor funded institutions like the world bank, international monetary fund and the European union and thus there is no consistency in the ministry of works and transport for a certain procurement system and creating loopholes for unethical staff to embezzle money through means like defining specificat ion to fit single contractors, substituting specified goods with inferior goods selective release of information to favor contractors, charge for skills below those specified which is causing poor quality being procured. . 3 Purpose of the Study The study is carried out in order to establish the relationship between procurement ethics and quality of products procured. 1. 4 Objectives of the Study (i) To establish procurement procedure used/ followed under the ministry of works and transport. ii) To identify the cause of unethical conduct by procurement personnel in ministry of works and transport. iii) To assess the relationship between procurement ethics and quality of product procured. 1. 5 Research Question i) How are procurement procedures followed under the ministry of works and transport? i) What are the causes of un-ethical conduct in procurement in the ministry of works and transport? iii) What is the relationship between procurement ethics and quality of products procured? 1. 6Scope of the Study The scope include three major areas that is; 1. 6. 1Time Scope: The research will be done between January to June 2011 and the research intends to concentrate on the literature published between 2000-2010 in order to identify the variable problems. 1. 6. 2Subject Scope: The study shall be done in the ministry of works and transport and shall concentrate within Kampala city.The people to be interviewed in the study are the employees of the ministry under the procurement department. The contextual scope of this study will focus on the impact of procurement ethics on quality of products procured. 1. 6. 3Geographical Scope: The study will be carried out in the ministry of Works and Transport in Kampala district plot 4/6 Entebbe Uganda. 18 Significance of the Study The research will be significance in the following ways: †¢ The study will help improve my skills and knowledge as a researcher in doing research. The study will also help improve the ministry of Wo rks and Transport in appreciating procurement ethics and thus improving quality of product and services offered by the ministry. †¢ The research will also contribute knowledge as literature review to researchers interested in the same area of research. CHAPTER TWO LITERATURE REVIEW Introduction: This chapter deals with review of the related literature on the study of the variables specifically procurement ethics and quality of products procured in the public sector in Uganda. . 1Ethics Moral principles that govern a person’s behavior or the conducting of an activity, It can also be described as the branch of knowledge that deals with moral principle (oxford dictionary 2001). Ethics can also be described as principle of conduct governing an individual or a profession. (Webster’s third new international dictionary) (According to Kenneth Lyson 2006) Ethics is the principle of conduct governing an individual or groups, concern for what is right or wrong, good or bad. 2. 1. Procurement Ethics The main principle of procurement ethics are impartiality or objectivity, openness and full disclosure, confidentiality, due diligence, competence and duty of care, fidelity professional responsibility, avoiding potential or apparent conflict of interest. These can be characterized by accountability, responsiveness, professionalism, transparency, open competition, confidentiality, non discrimination and fair play. (Kenneth Lyson 2006). 2. 2How Ethics is ensured in Public ProcurementEthics in the ministry of works and transport has been ensured through a put in place code of ethical conduct in business which must be signed by employees which is listed below 1. Employees shall not use their authority for personal gain and shall seek to uphold and uphold reputation of the Ugandan government. 2. Employees shall reveal any personal interest that may impinge or might be deemed by others to impinge on employee’s business dealing. 3. (i) Employee’s sha ll respect the confidentiality of information received in the course of business dealing and shall never use such information for personal gain. ii) Information given by employees in the course of business dealing shall be true and fair and not designed to mislead. 4. Employees shall avoid any business arrangement that might prevent effective operation of fair competitive. 5. Employees shall not accept business gifts from current or potential government suppliers. 6. Employees shall refrain from any business hospitality that might be viewed by others as having an influence in making a government business decision. public procurement and disposal of public asset authority act 2003) Also there deterrent measures put in place by the (public procurement and disposal authority act 2003)to ensure ethics are maintained in the government ministries like ministry of works and transport where in section 95 a list of offences are listed like colluding to commit fraudulent or corrupt act, exert ing undue influence on any officer or employee, refusal to answer summons and on conviction one is liable to a fine of 250 currency point and each currency is worth 20,000 Uganda shillings or to a term of imprisonment not exceeding 3 years or both. . 3Ethical Issues in Procurement. 2. 3. 1Corruption One of the major factors that affect quality of products procured in the public sector is corruption; few activities create greater temptation or offer more opportunities for corruption than the public sector procurement. Hardly a day will pass by without another major scandalous public procurement activity in the papers (Pope 2000).For example in the ministry of works and transport out of the 91 billion offered for construction of roads during the common wealth heads of government meeting 21 billion was lost due to corruption by the officers in the ministry (Parliamentary accounts committee report 2009). The main purpose of the procurement procedure is to ensure openness to all stakehol ders involved in the procurement exercises. (Robert 1988) argues that corruption can be equated to the formulae = (M + D – A) where corruption equals to monopoly, discretion minus accountability. J M Ntayi 2009) on the other hand notes that corruption in least developed countries occurs when there is motive and opportunity, corruption is a crime of opportunity, the opportunity being institution inefficiencies. Corruption procurement is â€Å"grand† and at alarming levels, the integrity and ethics of procurement staff and those helping out with technical activities is highly questioned since they do not seem to adhere to any code of ethical conduct to guide there ethical responsibilities.According to (Wade 1995) corruption may increase transaction cost by 50%. A purchaser who wants violate the law has a couple of opportunities in his possession through which he can manipulate the process in a desired direction, these include arranging the composition of a tended in such a way that one may avoid the application of tendering procedures above the threshold and instead use simplified procedures including designing the technical specification or terms of reference to favor a certain product or service or to exclude potential bidders.Others are including the award criteria in tender evaluation which are completely irrelevant to the actual procurement and evidently discriminatory towards certain suppliers. Manipulation of the process can include using non- open tendering procedures such as restricted procedure or direct procurement , designing contract arrangement with obvious ambition to favor a certain suppliers, accepting false information and misleading documentation from bidders and manipulation of the decision making process (Westring and jadoun 2001).The (World Bank report 2000) rates public procurement as an area of government activity in which the risk of corruption are very high. The World Bank further asserts that to offer total solutions whic h would continue to deliver advantages and to be responsible to the future needs of clients the key strength lie in the skills and professionalism of staff. This requires the ability to gain a close understanding of the clients business through training and capacity building.It should be noted that corruption in procurement is not exclusive domain of the buyer who controls the purse strings but the supplier or contractor who makes an unsolidated offer can easily initiate it, corruption in procurement also takes form of tailoring specification to favor particular supplier restricting information about contracting opportunities and creating situations of emergencies and urgency so as to use single source bidding simultaneously supplier can corrupt the procurement process by colluding to fix bid prices offering bribes and interfering in the evaluation process and thus affecting quality of goods, works and supplies procured ( Pope 2000). The most frequent source of corruption public pro curement takes the form of commissions paid or purchased items to officials in the procurement process.This practice threatens sound decision making by those involved in the procurement process for the higher commissions the better the opportunities of purchasing from the firm and thus affecting quality of goods, works and supplies (Vinold journal of trade 2001). The recipients of clandestine money in the case of government contracts are not only public officials but also members of parliament, political parties and their office bearer. The national laws allow such contributions provided the payment are disclosed and are made without expectation of favors, in practice however the business firms making such payments try to obtain assurances from the recipient that they would helped by persuading the government the take decisions that would benefit there companies (Vinold journal of world trade, 2001).The (Inspector general of government report 2005) further shows that there has been persistent flouting of the laid down procedures and guidelines by procuring entities. This has resulted into colossal loss of high sums of public funds and the procurement of goods, works and supplies that barely meet their intended objectives. 2. 3. 2Conflict of Interest (According to Pope 2000) conflict of interest in procurement is the order of the day. This arises when people in the public sector are influenced by personal and financial consideration when doing their jobs thereby influencing their decisions. Decisions are made for the wrong reasons in favor of people to whom they are close thus impairing the objectivity and independence of their judgments on quality specifications.In procurement when handling a tender, all conflict should be noted recorded and the official involved should then exclude themselves from further involvement in the tender awarding decisions. (Pope 2000) further asserts that the procurement process should have clearly stated and well understood polici es and procedures as well as written codes of conduct to deal with actual, potential and perceived conflict of interest. He is of the view that if a relative is unquestionably the best evaluated bidder they shall be awarded the tender if the correct procedure is followed. In the ministry of works and transport there is a precision for directing sourcing to favor one company supplying every time there is a conflict of interest either among the officers involved in procurement or when there is olitical pressure coming from above for example the ministry in 2007 opted to lease vehicles at a cost of 4. 17 billion shillings from motor care Uganda limited for use for a short period of times rather than buying vehicles from motor spears at a cost of shillings 6 billion of which the vehicles would have been completely purchased by the ministry this was a result of cabinet ministers interest in the purchase of the goods (Parliamentary account committee report 2009) Leakage of information dur ing the tendering process is a serious ethical procurement issue. This is where some officers leak information to their preferred bidder in advance of the advertisement and afford them an advantage in the preparation of bids. Celentani and Ganuza 1989) consider a procurement problem when potential bidder have private information about their production cost since the procurement agent is also in charge of verifying delivered quality in exchange for a bribe, they argue that the agent can allow an arbitrary firm to be awarded the realization of the project and to produce a quality level lower than announced. According to (Strombom 2001) government procurement contracts for construction project such as airports deems and highways generate immense opportunities for bribes, kickbacks and other payoffs and this is the reason for the below par works done by the firms awarded the contracts. 2. 3. 3Donor InterestDonor interest sometimes hinders the best practices in procurement, in cases wher e donor favor firms from their own countries of origin even though there are other firms that can offer superior quality products. In cases of big construction and other contracts even after tenders are issued, pressure is applied by foreign government at a high political level for the contracts to be awarded to their companies it is common to hold out a promise for additional provisions of financial aid if the contract is awarded to them (Vinold journal of world trade, 2001). Procuring can conclude with contractors by omitting required advertisement or calling for bids with shortened bids submission periods.Splitting of contracts can be done to avoid exceeding threshold set by the tender boards. 2. 3. 4Delayment of Funds The ( Inspector general of government report 2002) stipulates that the lack of funds on a timely basis from ministry of finance planning and economic development has also led to procurement malpractices procuring entities claim they cannot advertise tender when the y are not sure of the availability of funds from the ministry of finance, planning and economic development so when the funds are received later procurement procedures are not followed in the acquisition of goods, works and services resulting in low quality of goods works and services purchased.Entities usually cite cash flow constraint and therefore end up splitting amount which would require different methods of purchasing, contract for such suppliers are usually renewed extended for much longer period these unethical practices are the reason why the government keeps on procuring low quality goods which do not meet their objectives as a result of lack of competition in the tendering process. 2. 4 Quality (International standard organization) ISO defines quality as the totality of feature and characteristics of a product that bears on the ability to satisfy stated or implied needs and they go ahead to give dimensions of quality as performance, reliability serviceability conformance durability aesthetics and perceives quality. 2. 4. 1Quality of Products (According to Garvin 2007) quality of a product procured can be seen through five approaches which are as follows: Transcendent approach; quality is absolute and universally recognizable. The oncept is closely related to comparison of product attributes and characteristics. Product based approach; quality is a precise and measurable variable in this approach difference in quality reflects difference in quality of some product characteristics. User based approach; quality is defined in terms of fitness for use or how well the product fulfills its intended functions. Manufacturing based approach; quality is conformance to specification that is targets and tolerance determined by product designers. Value based approach; quality is determined in terms of cost and prices, here a quality products one that provides performance at an acceptable price or conformance to an acceptable cost.Quality is therefore determined by balancing technical consideration such as fitness for use performance safety and reliability with economic factors including price and availability it is therefore the optimum quality for the application that should be sought rather than the highest quality. Quality of goods procured can be determined by if they meet technical specification, delivery, environmentally sound, quality assurance, and accuracy of documentation speed of response and customer service. 2. 4. 2Determinants of Quality According to (Kelly and Male 2003) the following are the determinants of quality in purchasing Customer satisfaction; another benchmark for quality is the ability to meet customer expectation or even exceeds them. Conformance to specification; a product is be deemed to have high quality if it conform the specification spelt like design, size, color, weight.Product attributes: This is what leads to certain dimension of qualities for example performance, features, reliability, serviceability, d urability safety and aesthetics. Budget cost; a product is deemed to be of quality if it is within cost and its performance is at an acceptable cost. Timing; product quality can also be determined by the time which it is delivered on, is it at the right time that was specified or has the product delivery been delayed. Leadership; how is the executive team and all the managers inspiring and ensuring total quality for continuous improvement in the organization. Goals/policy; how the companies goals and policies reflect the principle of total quality of products. 2. 4. Public Procurement and Effective Quality Products and Service Delivery. Effective procurement practices are defined as those systems offering a high level transparency, accountability and value for money. (Ministry of defense procurement handout, 2004). The principle aim of procurement should be to obtain goods and services of the right quality in the right quantity from the right source, delivered to the right place and at the least cost and price (Lyson 2000 Telgen 2007). Successful and efficient procurement practices are those that meet the need of customer’s achieve optimum condition and value in regard to allocating of scarce tax payers resources (J. M Ntayi 2009).The practice needs a labor force with effective management skills that develop clear and professional specifications with full knowledge of a competitive process negotiation and monitoring skill. (Hunja Steane et al 2003) continues to say that procurement system implemented with sound management practices in place ensure successful quality and service delivery to stakeholders. The sound practices demand that those responsible for implementing procurement should ensure that the objectives are clear and that quality is sustained (Walker and Sidwell 1996) continues to say performance quality should not be measure on the basis of time and cost only but also quality of product and services as well as other relevant measures.Accordi ng to research done assessing competitive procurement procedures, findings indicate that it is a fact that competition in public procurement does improve efficiency and effectiveness. Competition is the tenet of a free market economy and it is the basis for cost effective purchasing quality and timeliness. It keeps providers on their toes it is an incentive for innovation improvement in quality and reduction in cost in improves proper allocation of government resources, high quality and timely procurement and budgetary saving. (Lemke 2003) 2. 5Public Procurement Acquisition by purchase, rental, lease, hire purchase, license, tenancy franchise or any other contractual means of goods or services by the government. (Telgen 1998). 2. 5. 1Procurement in the Ministry of Work and TransportPublic procurement is a powerful instrument for the transformation and realization of social economic goals and open and competitive public procurement and contracting procedure begins with the government description of its requirement and initiation of suppliers to indicate their interest in the contract and there professional capacity to fulfill it. (Sigma policy brief 2000). The government identifies potential suppliers and invites them to submit bids. The process must ensure that supplier can infarct meet the specification of product quality, delivery dates and continuity. After the bidding phase most procurement system require a public declaration of competitors names and bid price of the successful bidder (Sigma policy brief 2000). The procurement cycle is often high complex process.There is a series of closely interrelated activities between the initial identification of needs and the final delivery of quality product and services which requires coordination and quality control to achieve the best value. However this can be undermined by unethical practices by the officers in the procuring entity. (Westing and jadoun 1996) Effective procurement is considered to be a key strat egic management tool in driving down cost and improving operational efficiency while ineffective procurement wastes money resources and time (Westing and Jadoun 1996). 2. 5. 2Procurement Cycle in the Ministry of Works and Transport The following are the procurement procedures that are followed in the ministry of works and transport as per the guidelines issued by the (public procurement and disposal of public assets authority 2003). ) Procurement plan and budget: this procedure is undertaken by the user department, procurement unit, board/ council and the accounting officer. b) Procurement requisition: This is the responsibility of the user department c) Confirmation of available funds; the accounting officer is the one to undertake the function. d) Review of specification, procurement methods; potential supply market procurement method evaluation criteria and potential supply market. This is the duty of the procurement unit and the user department. e) Procurement methods approval; is the responsibilities of the contracts committee. f) Preparation of bidding documents; this roles is played by the procurement unit. ) Approval of bidding documents ;This role is played by the contracts committee h) Advertisement and invitation of bids; the advertisement is done by the procurement unit and it should be in a newspaper of wide circulation. i) Receipt and opening of bids this is the procedure is undertaken by the procurement unit but it must be done in front of bidders. j) Evaluation of bids; the evaluation of bids is the role of the procurement unit and the user department which will provide technical inputs. k) Review of evaluation report ;this is the responsibility of the contracts committee l) Award of contract; this is the responsibility of the contracts committee.. ) Signing of contract, communication of awards, administrative review; this is the work of the accounting officer he does this on behalf of all the members of procuring disposing entity. n) Contract management and monitoring; the responsibilities of contract management and monitoring fall to the user department and procurement unit the user department shall report any departure from the contract by bidders. o) Contract performance evaluation and report; the duties will be performed by the user department and the procurement unit. 2. 5. 3Procurement Methods Followed in the Ministry of Works and Transport The following are some of the methods of procurement that are used in the ministry of works and transport to ensure quality products are purchasedOpen domestic bidding; this method is open to participation on equal terms by all providers through advertisement of procurement or disposal opportunity. Open international bidding; this method is open to participation on equal terms by all providers through advertisement of the procurement disposal activity and which specifically seeks to attract foreign providers. Restricted domestic bidding; is the procurement or disposal method whe re bids are obtained by direct invitation without open advertisement. Restricted international bidding; is the procurement or disposal procedure where bids are obtained by direct invitation without open advertisement and the invited bidders include foreign providers.Quotations and proposals are simplified procurement and disposal method which compare price quotation obtained from a number of providers. Direct procurement is a sole source procurement disposal method which shall be used for very low value requirement. Micro procurement this method is used for very low value procurement requirement. The above methods are recommended by the (public procurement and disposal authority act 2003). According to J M Ntayi (2009) the continuing preference by the ministry of works and transport for direct procurement and micro procurement has hindered competition and thus affecting quality of products and resulting in increased cost. 2. 6Effects of Unethical Procurement According to the parliam entary account committee on common wealth heads of government meeting report 2009)The following are some of the effects of unethical procurement – Poor quality of materials purchased. – There will be inflated prices. – Loss of government funds. – Slows down economic in economic development of a country. 2. 7Conclusion: In conclusion, the ministry of works and transport is falling behind in implementing effective procurement of quality product as a result of increasing discriminatory and non transparent means of procurement that do not favor accountability this was highlighted in the research by (Edgar Agbar and Niegel shipman 2006) titled public procurement reforms in developing countries.According to them public procurement and disposal of public assets authority act (PPDA ACT 2003) gives the organization the mandate for the following functions advisory, data management, capacity building and audit function so as to improve good governance fight corrupti on and promote economic development and thus make key changes in procurement in Uganda and thus helping improve government function in the statutory bodies, central government and local government, However the organization is not autonomous enough to ensure implementation.. CHAPTER THREE Introduction: This chapter discusses how the study will be carried out. It discusses the research design the sampling design, sources of the data, data collection methods, tools, data processing, analysis, and presentation. 3. 1 Research Design The design used will be cross section study where data will be gathered just once over a period of time in the ministry of works and transport ranging from the period (2000-2010).The research will use descriptive research design which describes the phenomenon it will be undertaken in order to ascertain and be able to describe the characteristics of variables of interest. The research sought to explain the relationship between procurement ethics and quality of products procured in the ministry of works and transport. 3. 2 Survey Population The survey population will include the management and employees of the purchasing function and firms offering technical expertise to the purchasing function, the survey population were of 60 people. 3. 3 Sampling Design Purposive and simple random sampling without replacement will be used. 3. 3. Sampling Size The sample size using the krejcie and Morgan (1970) method will be of 37 members, where the sample will be from the ministry of works and transport and consultant firms offering technical expertise. Table 1: Showing Sample Size |Sample group |Sample size | |Procurement office |25 | |Technical experts |12 | |Total |37 | Source: primary data. 3. Source of Data 3. 4. 1Primary Data Primary data will be obtained from the ministry of works and transport through the use of interviews and questionnaires. 3. 4. 2Secondary Data Secondary data will be obtained from the already existing information both inter nal sources which are found within the organization and external sources were collected from publication and journals. 3. 5Data Collection Methods 3. 5. 1Observation The researcher intends to use none controlled non participant observation where the researcher will not participate and will watch everything from a distance while watching the researcher will be noting down the phenomenon. 3. 5. 2SurveyThis will be done through collecting information about the variables that is procurement ethics and the quality of products procured in the ministry of works and transport and technical experts in the sample. 3. 6Data Collection Instrument 3. 6. 1Questionnaire Semi structured questionnaires will be distributed to respondents who will be given time to answer them and return them for solving and analyzing by the researcher. 3. 6. 2Documentary review Secondary data will be obtained from reading already existing notes and taking notes of materials that is related to the research and a conclu sion was reached from them. 3. 6. 3Interview guide, Informal interviews will be conducted using open ended questions the interview guide will help the researcher to carry out dialogue that is meaningful. 3. Data Processing Analysis and Presentation 3. 7. 1Data processing. The researchers after gathering the data will edit code classify and tabulate the data. 3. 7. 2Data analysis. The researcher will use computer programs like Microsoft excel and (SPSS) statistical package for social sciences. This will result in computation of certain measures finding the relationships transforming and modeling data in order to highlight useful information. 3. 7. 3 Data presentation. The researcher will put the results of the research into graphs charts and tables into visual way of looking of data. CHAPTER FOUR PRESENTATION OF FINDINGS, DISCUSSION AND INTERPRETATION Introduction:This chapter presents analysis done in relation to the study objectives and research questions in chapter one, of this re port under the topic procurement ethics and quality of products procured in the public sector case study of ministry of public works and transport. 4. 1Demographic Characteristics of Respondents Table 2: Showing response rate of respondents |Response |Frequency |Percentage (%) | |Actual response |33 |89. 2 | |Non response |4 |10. 8 | |Total questionnaires issued |37 |100 | Source primary data: Table 2: According to Table 2 above it shows that out of the questionnaires issued the number of response was 89. % which is a good response rate which one can depend on to make conclusion and recommendation and the non response was 10. 8% Table 3: Showing the age of the respondents |Age |Frequency |Percentage (%) | |20-29 |13 |39. 4 | |30-39 |8 |24. 2 | |40-49 |6 |18. 2 | |50 and above |6 |18. 2 | |Total |23 |100 | Source: primary dataMost respondents were in the age group 20-29 comprising 39. 4 % followed by age bracket 30-39 with 24. 2% with the age bracket 40-49 and 50 and above both compr ising 18. 2% this implies that most of the employees are aged 40 years and below. Chart 1: Showing gender of the respondents [pic] Source: primary data According to chart 1 above most of the respondents were male comprising 57. 5% and only 42. 5% of the respondents were female this implies more males are employed than females. Table 4: Showing the Level of Education |Level of education |Frequency |Percentage (%) | |Certificate |3 |9. | |Diploma |9 |27. 3 | |Degree |14 |42. 4 | |Post graduate |6 |18. 2 | |Others |1 |3 | |Total |33 |100 | Source: primary data From table 4 above the level of education was found to be as follows those holding a certificate in procurement were 9. 1%, 27. % of the respondents were diploma holders while majority of the respondents were degree holders 42. 4% with 18. 2% being post graduates while 3% were holding other qualification Table 5: Showing Marital status |Marital status |Frequency |Percentage (%) | |Single |14 |42. 5 | |Married |18 |54. 5 | |Widowe d or divorced |1 |3. 0 | |Total |33 |100. 0 | Source: primary data From the above table 42. % of the respondents were single while 54. 5% are married with 3% being widowed or divorced this shows that most employees working for the organization are married. Table 6: Showing how long one has worked for the Organization |Number of years worked |Frequency |Percentage (%) | |Below 5 years |14 |42. 4 | |Between 5 and 10 years |11 |33. 3 | |Between 11 and 15 years |5 |15. 2 | |Above 15 years |3 |9. | |Total |33 |100. 0 | Source: primary data From the above table showing the number of years the respondents has worked for the organization 42. 4% have worked there for below 5 years, 33. 3% have worked for the organization between 5 and 10 years and 15. 2% have worked for the ministry between 11 and 15 years while 9. 1 % of the respondents have worked for the organization above 15 years. 62 Findings on how products are purchased in the organization Chart 2: Findings if purchase requisition use d are from the user unit [pic] Source: Primary data From chart 2 above it indicates that 36. % of the respondents strongly agreed that purchase requisition from user units are used, 45. 5%agree that purchase requisition from user units are used while 6. 1% are not sure with 12. 1% disagreeing that requisition from user units are used while none of the respondents disagreed this means that purchase requisitions are used. Table 7: showing whether purchase requisition are handled on time |Response |Frequency |Percentage (%) | |Strongly agree |2 |6. 1 | |Agree |13 |39. | |Not sure |8 |24. 2 | |Disagree |7 |21. 2 | |Strongly disagree |3 |9. 1 | |Total |33 |100 | Source: primary data From table 7 above 6. 1% strongly agree there is handling of requisition on time while 39. 4% agree that requisitions are handled on time 24. 2% are not sure whether requisition are handled on time while 21. 2 disagrees with 9. strongly disagreeing this means that purchase requisitions are not handled on time Chart 3: Showing whether PPDA procedure is followed [pic] Source primary data From chart 3 above 21. 2% strongly agree that PPDA procedure are followed 42. 4% agree that PPDA procedures are followed 12. 7 % are not sure whether PPDA procedure is adhered to with 21. 2% disagreeing that PPDA procedures are followed while 30% strongly disagreeing with the statement this implies that PPDA procedure are followed Table 8: Showing whether procedures followed helps in procuring quality products |Response |Frequency |Percentage (%) | |Strongly agree |11 |33. | |Agree |15 |45. 4 | |Not sure |6 |18. 2 | |Disagree |1 |9. 1 | |Strongly disagree |0 |0 | |Total |33 |100 | Source: primary data According to table 8 above 33. 3 % of the respondents strongly agree that procurement procedure followed result in procuring of quality goods with 45. 4% agreeing also, 18. % of the respondents are not sure whether the procedures followed results in procuring quality goods while 9. 1 % disagree with none of the respondents strongly disagreeing this implies that the procedure followed results in procuring quality products. Table 9: Showing whether products procured are of quality |Response |Frequency |Percentage (%) | |Strongly agree |9 |27. 3 | |Agree |13 |39. 3 | |Not sure |6 |18. | |Disagree |4 |18. 2 | |Strongly disagree |1 |3. 0 | |Total |33 |100 | Source: primary data From the findings in table 9 above27. 3% of the respondents strongly agree that products procured are of quality,39. 3% also agree that the products procured are of quality while 18. 2% are not sure 12. 7% of the respondents disagree goods procured are of quality while 3. 0% strongly disagree.Most employee’s think that me reason goods, being procured now are now are of quality is because of the PPDA procedure’s put in place this implies that products procured are of quality. 4. 3 Findings on causes of unethical practice in procurement Chart 4: Showing relationship between ethics and procurement [pic] So urce: primary data The presentation from chart 4 above shows that there is a relationship between ethics and procurement because 91% of the respond agreed with the statement while 9% stated that there is no relationship, They gave the main reason being that that an ethical person is willing always to conducts himself in a moral way and this guides procurement. Ethics was defined by many as a discipline governing conduct in on organization.Table 10: showing whether weak enforcement measure of procurement law contributes to unethical practice |Response |Frequency |Percentage (%) | |Strongly agree |9 |27. 3 | |Agree |14 |42. 4 | |Not sure |2 |6. 0 | |Disagree |4 |12. 1 | |Strongly disagree |4 |12. | |Total |33 |100 | Source: primary data According to the results of table 10 above 27. 3% of the respondents thought that weak enforcement measure of the law contributed to unethical practices with 42. 4% agreeing while 6. 0% were not sure 12. 1% disagreed and 12. 1% strongly disagreed this indicates that weak enforcement measures of the law contributes to unethical practices. Table 11: Showing whether moral degradation in the society is a cause of unethical conducts |Response |Frequency |Percentage (%) | |Strongly agree |8 |24. | |Agree |10 |30. 3 | |Not sure |7 |21. 2 | |Disagree |5 |15. 2 | |Strongly disagree |3 |9. 1 | |Total |33 |100 | Source: primary data Results from table 11 above shows that 24. 2% of the population strongly agreed that moral degradation in the society causes unethical conduct with 30. % agreeing while 21. 2% were not sure with 21. 2 disagreeing that moral degradation in society causes unethical conduct and 9. 1% strongly disagreed this means that the respondents agree that moral degradation of the society contributes to unethical conduct. Chart 5: Showing how low pay has contributed to unethical practices. [pic] Source: primary data According to the presentation in chart 5 above, 45. 5% of the respondents agreed that low pay has contributed to unethical practices with 15. 1% not being sure and 9. 1% disagreeing non of the respondent strongly disagreed that low pay does not cause unethical practices this indicates that 90. % of the respondents agree that low pay contributes to unethical practices. Table 12: Showing whether unethical practice of bidder contributes to unethical conduct by staff |Response |Frequency |Percentage (%) | |Strongly agree |10 |30. 3 | |Agree |10 |30. 3 | |Not sure |4 |12. 1 | |Disagree |6 |18. | |Strongly disagree |3 |9. 1 | |Total |33 |100 | Source: Primary data According to the results in table 12 above, 30. 3% of the respondents strongly agreed that unethical practice of bidder contributes to unethical practice of employees with 30. 3% also agreeing while 12. 1% were not sure. 18. 2% disagreed that unethical practice of leader contributes to unethical practice of employees while 9. 1% strongly disagreed this gives the implication that conduct of bidder can affect the conduct of procurement staf f.Some of unethical practices cited by the respondents include corruption, favoritism, fraud, extortion and sexual harassment, bribery with the respondents citing greed, low payment, and lack of effective reporting system as the main causes of unethical practices 4. 4Findings on the relationship between ethics and quality of goods procured Chart 6: Findings if there is relationship between ethics and quality of goods procured [pic] Source: Primary Data Most of the respondents from the findings of chart 6 above agreed that there is a relationship between ethics and quality of goods procured comprising 94% while 6% stated that there was no relationship. According to the respondents when one is ethical it results to award of bids to best evaluated bidders and that the procurement procedures will be adhered to resulting to procurement of quality goodsTable 13: showing whether the organization code of ethics contributes to quality products being procured |Response |Frequency |Percentage (%) | |Strongly agree |9 |27. 3 | |Agree |11 |33. 3 | |Not sure |6 |18. 2 | |Disagree |4 |12. 1 | |Strongly disagree |3 |9. | |Total |33 |100 | Source: primary data From table 13 above, 27. 3% strongly agree that the organization code of ethics contribute to quality products being produced with 33. 3% agreeing while 18. 2% of the respondents were not sure, 12. 1% of the respondents disagree that the organization code of ethics has contributed to procuring of quality products with 9. 1% strongly disagreeing this implies that organization code of ethics contributes to procurement of quality products. Table 14: showing whether suppliers meet organization specification of quality products Response |Frequency |Percentage (%) | |Strongly agree |7 |21. 2 | |Agree |14 |42. 4 | |Not sure |4 |12. 1 | |Disagree |5 |15. 2 | |Strongly disagree |3 |9. 1 | |Total |33 |100 | Source primary dataThe results in table 14 show that 42. 4 % of the respondents agree that suppliers meet organization specif ication with 21. 2% strongly agreeing while 12. 1% are not sure. 15. 2% of the respondents disagree that suppliers meet organization specification with 9. 1% strongly disagreeing this indicates that suppliers meet specification Table 15: showing whether unethical practice staff has resulted in procurement poor quality products. |Response |Frequency |Percentage % | |Strongly agree |10 |30. | |Agree |14 |42. 4 | |Not sure |4 |12. 1 | |Disagree |3 |9. 1 | |Strongly disagree |2 |6. 1 | |Total |33 |100 | Source: primary data From table 15 above 30. % of the respondents strongly agreed that unethical practice of staff have resulted in procurement of poor quality products with 42. 4% agreeing while 12. 1% were not sure. 9. 1% of the respondents disagreed that unethical practice of employees does not lead to procurement of poor quality products with 9. 1 strongly disagreeing this means that unethical practice of staff contributes to procuring poor quality products. Chart 7: showing wheth er organization have a mean of checking unethical practice of employees. [pic] Source primary data: According to the presentation in chart 7 above 27. 3% of the respondents strongly agree that the organization has a means of checking unethical practice with 48. 5% agreeing, 6. % of the respondents are not sure. With 12. 1% of the respondents disagreeing that the organization has a means of checking unethical conduct of employees with 12. 1% strongly disagreeing this implies the organization has means of checking unethical practice of employees. 4. 5Ethics in the Organization An interview with the employees of the procurement Department in the Ministry of Works and Transport (MOWT) the researcher found out that the PPDA act and regulation section 49 and 87 respectively

Friday, August 30, 2019

Information Literacy Essay

Information literacy is an understanding and set of abilities allowing persons to â€Å"distinguish when information is needed† and have the capacity to identify, locate, evaluate, and effectively employ the needed information. â€Å". An information literate individual is someone who has learned how to learn, and is able to: ? recognise a need for information ? Establish the extent of information needed ?efficiently access the needed information ?assess the information along with its sources critically ?add in particular information into their knowledge base  ?make use of information effectively to achieve a specific purpose ? comprehend legal, economic, social and cultural matters in the use of information ? Make use of and access information ethically Information literacy is not identical to computer literacy (which involves a technological expertise to control computer hardware and software) or library literacy (which entails the capability to utilize a library’s collection and its services), even though there is a strong relationship between all these concepts. Each literacy calls for some level of critical thinking. However weighted against computer literacy, information literacy goes further than kust having access to, and knowledge of how to employ the technology, since technology alone does not assure quality learning experiences. Compared with library literacy, information literacy is above searching through an online catalogue or other reference materials, for information literacy is not a technique, but a objective for novices. Information literacy involves knowledge of the manner in which information systems work, of the dynamic bond among a specific information need and the sources and channels needed to fulfill that need. Information Literacy – Why? Information literacy necessary given the proliferation of information access and resources. People are faced with different, abundant, information choices in the place of work, in their studies as well as in their lives. Information is available throughout community resources, media, the internet, manufacturers special interest organisations, service providers  and libraries. Progressively more, information comes unfiltered. This brings up questions about authenticity, validity, and reliability. Information is also accessible through multiple media, embracing graphical, aural, and textual. These pose special challenges in evaluating, understanding and using information in an ethical and legal manner. The doubtful quality and expanding quantity of information also cause large challenges for businesses of all types, as well as for society itself. Why has the idea of information literacy taken root? The concept of information literacy has its roots in the appearance of the information society, characterized by fast growth in accessible information and related changes in technology used to create, disseminate, access and control that information. Ever since the publication of the American Library Association’s (ALA) Final report (1989), written by a group of librarians and other educationalist, the idea of information literacy has been broadly accepted. This focus in information literacy is largely a result of its strong association with the idea of permanent learning. Conclusion: Being information literate requires knowing how to clearly define a subject or area of investigation; select the appropriate terminology that expresses the concept or subject under investigation; formulate a search strategy that takes into consideration different sources of information and the variable ways that information is organized; analyze the data collected for value, relevancy, quality, and suitability; and subsequently turn information into knowledge (ALA 1989). This involves a deeper understanding of how and where to find information, the ability to judge whether that information is meaningful, and ultimately, how best that information can be incorporated to address the problem or issue at hand. Sources: 1. http://www. nap. edu/catalog/6482. html 2. http://www. ycp. edu/library/ifl/glossary. html 3. http://www. ala. org/Content/NavigationMenu/ACRL/Standards_and_Guidelines/Information_Literacy_Competency_Standards_for_Higher_Educati on. htm#ildef 4. http://www. ala. org/Content/NavigationMenu/ACRL/Publications/White_Papers_and_Reports/Presidential_Comitee_on_Information_Literacy. htm 5. http://www. nap. edu/catalog/6482. html 6. http://notes. cc. sunysb. edu/Pres/boyer. nsf/ 7. http://www. infolit. org/index. html 8. http://www. infolit. org/documents/progress. html 9. http://www. fiu. edu/~library/ili/iliweb. html 10. http://www. infolit. org/definitions/index. html 11. http://www. infolit. org/documents/89report. htm 12. http://www. ed. gov/pubs/UnderLit/understanding. html 13. http://www. bham. wednet. edu). 14. http://www. rrpubs. com/heproc).

Thursday, August 29, 2019

E-mails Essay Example | Topics and Well Written Essays - 500 words

E-mails - Essay Example Carnival Cruise Line is so apologetic because of that unfortunate event that saw you served cold food and remain stranded at sea for 36 hours with the help of light from the generator to see. The management of the company sat down and decided to offer a compensation of the incident through providing of a 50% discount on a cruise similar to that of Bahamas in terms of value. This is to show how touched the company felt with the loss that the delay caused all of you. It is clear that everyone on board was irate but it is a kind request that we forget about that. Carnival Cruise Line has a plan that will ensure that no such incidents occur in the future. I can assure you of better services and smooth rides on our ships from now henceforth. We are looking forward to better cruises together. Regards J Crew, being your preferred shopping centre wishes to make a simple clarification to you, especially for the case of those who made orders for the Cashmere Sweaters at a price of $18. From the advert that appeared on our website concerning the price of the Cashmere Sweater, I am obliged to write to you this email in order to apologize for a mistake in quoting the price. The ad indicated that the Cashmere sweater was going at $18. This typo error has seen us get numerous orders from our esteemed customers ordering for this classy wear that is trending on the market now. The price for the sweater is $218 but given the fact that the mistake is on the side of J Crew, we kindly request you to bear with us and reorder the same at discounted price. The first figure of $18 should be disregarded and a consideration to reorder the trendy Cashmere sweaters at the below discounted prices be made. The mistake should not discourage you from making an order again given that we are selling them with good discounts. The sweaters are modern wear and cool for youngsters especially. Kindly go to

Wednesday, August 28, 2019

Select an international organization with subsidiaries and examine the Essay

Select an international organization with subsidiaries and examine the operations of the firm in at least two different countrie - Essay Example Seattle, USA is the headquarters of Starbucks Coffee Company. The company operates in more than 60 countries where it has more than 18,000 stores and recording immense growth (â€Å"Starbucks Corporation† 1). The company has a corporate mission â€Å"to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time (Bruhn-Hansen 19). Starbucks Coffee Company offers various products and services, which include coffee, warm, and cold beverages, premium and sell salads, books, gifts among other accessories (â€Å"Starbucks Corporation† 1). The company enjoys a huge competitive advantage and positive going concern because it has a wide market network, provides a wide range of products, and abhors quality in its operations. More so, Starbucks Coffee Company is a significant player and has a wide customer base in the coffee other blend- drinks industry. The company appreciates corporate social responsibility through its strategy and practice s (Bruhn-Hansen 19). In addition, since the company operates in various countries, it is prone to cultural influence and affects the lives of many people across the globe. Starbucks Coffee Company operates in the global business environment where it specializes in the coffee other blend- drinks industry. ... Indeed, Starbucks Coffee Company has a corporate social responsibility that seeks to attain sustainability and enhance the lives of its immediate society. For instance, the Starbucks Foundation promotes literacy levels among children by building schools for the Starbuck’s community (â€Å"Starbucks† 1). Furthermore, the company has an environmental strategy that seeks to conserve the environment that holds the operations of the company (Bruhn-Hansen 42). In the global business environment, Starbucks adopts market segmentation where it prefers to compete on comfort rather than on convenience in the upper-scale of the coffee market (Mourdoukoutas, 2013, p. 1). The company has various stakeholders, which fall into three categories that include primary stakeholders, secondary stakeholders, and public stakeholders (Bruhn-Hansen, 2012, p. 19). Specifically, the stakeholders are the shareholders, governments, and government agencies in host countries, customers, suppliers, emp loyees, franchisees, and non-governmental organizations. The stakeholders define the company’s operations in the global business environment. Nevertheless, Starbucks Coffee Company faces many challenges in the global market just like other international organizations. Starbucks suffers and is yet to recover the huge losses accrued from the recent financial crisis in Europe (Cameron 1). Moreover, the company has been facing the challenge of closing various stores in 2008 where it estimated the closure of 600 stores in the United States (Cameron 1). This affected the goodwill and operations of the company. Most of all, Starbucks Coffee Company faces the challenge of significant competition in

Tuesday, August 27, 2019

Aristotle view on the soul Essay Example | Topics and Well Written Essays - 250 words

Aristotle view on the soul - Essay Example The functions of feeding and reproduction form a nutrient or plant soul. Feeling and movement inherent in animal form a sentient or animal soul. Finally, the thinking is performed as an activity of the rational soul. It belongs only to a man. The law here is that the higher functions, and therefore the souls, cannot exist without the lower functions, while the latter can exist without the higher functions. The novelty of the views of Aristotle on the structure of the soul is, firstly, that Aristotle found a holistic approach, in which the soul was thought of as being one and indivisible. Secondly, the structure of the Aristotelian scheme of the soul is imbued with the idea of ​​development. On the one hand, the individual faculties of the soul appear as successive stages of its evolution, and on the other - it is about the development of the individual human soul as a repetition of these stages of evolution. Aristotle’s doctrine of the three major powers of the soul resulted in the tasks, which were reduced to the development of these three abilities. The development of the plant abilities forms human agility, strength and health; sensory abilities - courage, will and emotions; and mental abilities -

Monday, August 26, 2019

Real Estate Personal Statement Essay Example | Topics and Well Written Essays - 250 words

Real Estate Personal Statement - Essay Example This experience enriched me with a native fluency in the second language and unique experience in an international environment. In addition, I have greatly improved on my organizational skills due to continuous time pressure during my study abroad. I am conscious that a real estate agent, especially in touristic areas, has to be proficient in several languages and possess a power of persuasion. That is why French and Spanish are my additional languages of choice that I work on in parallel to my main studies and already achieved significant proficiency in both of them. Moreover, I try when possible to engage in volunteer activity or short part time work as a receptionist to polish my communication skills with as a large variety of people. In final years of my undergraduate study I focused more on the Real Estate related profession and in two years successfully acquired a Real Estate License from Chamber of Commerce of Perugia. As my final exams are approaching I would like to define my future career entry as precise as possible and make sure that any additional studies or internships are well aligned with my professional goals. I strongly believe that my motivation and enthusiasm combined with short, but intense professional experience will help me to tackle future challenges in professional as well as educational settings. I look forward in exploring new horizons and educational opportunities that could help to propel my future

Sunday, August 25, 2019

Claude debussy Essay Example | Topics and Well Written Essays - 750 words

Claude debussy - Essay Example If we consider Debussy’s music carefully, we can note the transition from the romantic compositions of the late 19th century to the modern music of the 20th century. Debussy was very much influenced by a movement called Symbolism which is shown in the art and culture of his times. The son of a small businessman and a seamstress, musician Claude Debussy was born in France in a locality known as St. Germain-en-Laye. His father owned a china shop. It was the time of the Franco-Prussian War and Debussy accompanied his pregnant mother to Cannes- the rest of the family moved to Paris. There Debussy was given piano lessons starting at the age of seven, paid for by his paternal aunt. His talent bloomed and at the age of ten, he was sent to the Paris Conservatorie, where he spent the next eleven years of his life, fortunate to study under such illustrious names as Ernest Guiraud (composition), Emile Durand (harmony), piano (Marmontel), organ (Cesar Franck) and Albert Lavingac (solfege) . While he was clearly talented, his argumentative nature and refusal to conform to the teaching guidelines did not win him support at the academy. His penchant for introducing intervals and dissonances was frowned upon. The summers of 1880-1882 were spent by Debussy in the company of one of Tchaikovsky’s patronesses, Nazedhde von Meck, as she travelled to Russia with her children. On her sending Debussy’s ‘Danse Bohemienne’ to the Russian composer for his opinion, the reply given was that it was ‘too short, seemed incomplete and lacked unity’. Madame Vasnier, a singer he had met and her husband supported Debussy financially and emotionally at this time. Debussy’s composition ‘L’enfant prodigue’ was fortunate to have won the 1884 Prix de Rome award. He was entitled to a four year scholarship at the Villa Medici, the French academy in Rome, where he went to further his studies during 1885-1887. He found life there sti fling and abominable, and often went into bouts of depression wherein he was unable to compose anything. By June 1885, Debussy eventually decided that he would go his own way, for he was too fond of his own ideas and a keen proponent of artistic freedom of expression. Debussy’s music has been noted for its new form of tonality which consists mainly of parallel chords, bi-tonal chords, whole tone and pentatonic scale, unprepared modulations and glittering passages and webs of figurations. He combined the effects of melodic tonality with harmonies that are similar, yet distinct from harmonic tonality (Parks, 87). Debussy was also influenced somewhat by Wagner’s music as it was in vogue after Wagner’s death in 1883. It appears that Debussy was reluctant to associate himself with the Impressionist Movement since it was not receiving positive support from the critics at that time. But it was Debussy’s ‘Prelude a l'apres-midi d'un faune’ (Prelude t o the Afternoon of a Faun), a composition truly original in terms of both form and execution. It was to catapult him to the height of fame in the music world. Over his musical life, Debussy wrote 6 orchestral compositions, 4 for ballet, 16 soloist pieces, 9 for chamber, 29 for solo piano, 8 other piano, 64 for voice and piano, and 9 other vocal pieces. Commenting upon two of Debussy’s most well known compositions, we have Prelude to the Afternoon of a Faun (1894) and Pour le piano (1901). The first said piece was

Saturday, August 24, 2019

Concept of coping Essay Example | Topics and Well Written Essays - 1250 words

Concept of coping - Essay Example This paper aims at providing an exploration of the concept of coping and the way it impacts the lives of persons with chronic illness. The attributes of this concept and nursing intervention are discussed with relevance to the book, At the Will of the Body written by Arthur Frank (2002). Furthermore, the paper discusses how the connotations in the book influence nursing practices, in particular to the concept of coping. Frank (2002) details the health challenges he faced, reflecting on his journey of pain, endurance and illness experiences that transformed him to cope with the traumatic situation. One of the concepts of coping strategies that he stresses is the process of coping with grief as it is essential for patients with chronic illness to move to the stage of renewal and recovery from their emotional burdens. Frank clearly expresses how patients are disturbed and affected, when their mourning is limited, and what this restriction does to their emotions when disregarded by the external factors. His distinction between disease and illness sheds light on the fact that treatment of the disease of the body is not the same as the care for the illness experience of the patients living in the collapsed state. â€Å"Illness is the experience of living through the disease† (Frank, 2002, p. 13). Frank’s illness expresses the importance of sharing and emotional support, and what happens whe n it is delivered efficiently for the patients by their caregivers and medical professionals. Coping can be defined as the â€Å"constantly changing cognitive and behavioral efforts to manage specific external and internal demands that are appraised as taxing or exceeding the resources of the person† (Contrada & Baum, 2010, p. 197). Coping is a holistic phenomenon which involves physical, psychological, emotional and social perspectives that possibly impacts individual behaviors. Moreover, coping

Friday, August 23, 2019

A Clinical Trails Research Paper Example | Topics and Well Written Essays - 500 words

A Clinical Trails - Research Paper Example Research specialists enroll volunteers or patients into pilot studies to conduct specified tests depending on the product type and development stage (Yang, 2010). Clinical trials vary in intensity. They can be performed in a single country or multiple countries. They are expensive to carry out. The burden of payment gets usually bestowed on the sponsor of the research. Sponsors may include government agency or health organizations (Yang, 2010). The objectives of clinical trial are to test how well medicine will work on patients. For every clinical trial, there exists a guideline of how to carry out the trial (Yang, 2010). The plan discusses what is to be done, how it will be done, and the importance of all aspect in the study. This includes the importance the general study. There are rules guiding on how to choose the participants in the study. The main factor in choosing the participants is volunteering when a person has sufficient knowledge (Pocock, 2004). They volunteer’s health status will be determined by the study since some may need healthy individuals and others may need individuals with certain diseases (Pocock, 2004). In other instances, gender is used to determine a viable volunteer. There are independent committees set to determine the procedures and monitor the whole exercise. These committees are made up of physicians, statisticians, and members of the community. The committee emphasizes the need to educate all the subjects liable to tests so that they can know the effects of every aspect of the trials (Pocock, 2004). In so doing, the subjects will be well aware of the risks involved such that volunteering shall be out of free will. Since the tests are conducted to human subjects, they are eligible to many legal aspects (Pocock, 2004). They are carried out in four phases. Because the life of an individual may be at risk during the trials, the law provides strict guidelines that facilitate a safe environment

The value of brands to organizations Essay Example | Topics and Well Written Essays - 1750 words - 1

The value of brands to organizations - Essay Example establish the aforementioned by elucidating on the value of brands through a definition of the concept, an analysis of the implications of brand equity, a discussion of the benefits of brands and a clarification of the relationship between brands and firms. Brands are firm-owned products which have undergone a process of branding. It is â€Å"the means by which a company aims to differentiate its products from competition and-through marketing-protect its position in the market. profitably over time† (White 1999) It is recognized as â€Å"the sum of ail elements of the marketing mix† (Ambler and Styles 1996). The most commonly accepted definition of brand is a distinguishing name and/or symbol (such as a logo. trademark or package design) intended to identify the goods or services of either one seller or a group of sellers and to differentiate those goods or services from those of competitors (Aaker 1991. p. 7). Other relevant brand concepts include brand associations, brand image, brand identity and brand equity. Brand associations are â€Å"anything that connects the customer to the brand.† They include â€Å"user imagery, product attributes, use situations, organizational associations, brand personality, and symbols† (Aaker and Joachimathaler 2000. p. 17). Brand strategies, the set of â€Å"perceptions about a brand as reflected by the brand associations held in consumer memory† (Herzog 1963). Brand identity is defined as the totality of the brand associations that the marketer wishes to create or maintain for the brand: Brand identity is a unique set of brand associations that the brand strategist aspires to create or maintain, These associations represent that the brand stands for and imply a promise to customers for the organisation members (Aaker, 1996, p. 68) It represents â€Å"what the organization wants the brand to stand for† (Aaker and Joachimathaler 2000. p. 40). Brand identity is thus contrasted to brand image, where brand image is a

Thursday, August 22, 2019

Great Expectations Essay Example for Free

Great Expectations Essay Dickens was known as one of the best authors and many of his books have stood the test of time. Great Expectations was first published in 1861 and to this present day remains to thrill and engage modern day readers. Clearly dickens must use a wide range of techniques to gain and sustain his readers interest.  A very good technique that dickens used in Great Expectations is Dickens larger than life characters that have been exaggerated to make the story come alive and more believable. A good example is Miss Havisham, as she is regularly described by Pip as some ghastly waxwork from the fair and having dark eyes. She is also described as a skeleton, and someone who had shrunk to skin and bone and having clothes that were faded and lost their brightness. This makes the reader perceive her as a very evil and dead person. This has a significant effect because this is the first time the reader meets Miss Havisham, and therefore builds up a first impression. This technique can also emphasise on one characteristic of a person. Another characteristic that dickens emphasises on is the change in character that Joe goes through when Pp becomes a gentleman. Dickens uses respectful dialogue for Joe, using words such as sir towards Pip. This is because at the time of the novel, if you came upon wealth, regardless of your morals and the way you acted t others, you would be considered to be a gentleman. So even though Pip appears ungrateful to Joe, Joe still shows dear respect to him, thus creating more distance between them. These well-portrayed characters are what brings the story to life, and therefore help keep the readers interest. Other than the characters being larger than life, many characters personalities clash, and are extremely opposite. For instance, when Pip is describing Mrs Joe and Joe, he describes Joe as mild, good-natured, sweet-tempered, easy going, foolish, dear fellow. However, he describes the way that Mrs Joe presents herself, as having a coarse apron, an impregnable bib that was stuck full of pins and needles and having a trenchant way of cutting. These two characters are very different as the nasty. Nightmarish, way that Mrs Joe dresses, with her dangerous needles and her impregnable apron, is contradictory to Joes easy manner and his kind gentle touch. It is strange that these two could forge a relationship, as there is a role-reversal issue because Mrs Joe is a brute, with her trenchant way of cutting and a rather manly attitude. Whereas Joe shows a kind and affectionate attitude towards Pip. It would also seem that Mrs Joe has an angry personality towards Pip and Joe as she bought them up by hand. I believe that this technique is very good because it creates variety, contrast and very exciting situations to keep the interest of the reader. In Great expectations there is a wide use of similes and metaphors, which can also be used to describe characters sometimes. For example when Pip describes the way in which Mrs Joe Gargery cuts bread he says she had a trenchant way of cutting the bread, and hewed it in half. This can be reflected upon as her character being strong, brutal, and savage. This can be backed up by the example that Pip and Joe were raised by hand. This is also a more physical approach to her character. These similes and metaphors are also a more exciting way of describing a character. This is also keeps the reader much more engaged and less likely to resign from the gripping novel. Throughout the novel on several occasions there are ironic twists in the story line. A very ironic moment is when Pip finds out that who his real benefactor is. Magwitch turns up at Pips door and later ecstatically claims this is the gentleman I made! This moment is a real moral blow to Pip and is very crushing to find out Miss Havisham was not his real benefactor. This is an ironic twist because the very person that helped Pip become a gentleman was in fact a convict. Another ironic moment is that Estella, although she is rich and upper class, was adopted from a lower class background, so just like Pip, she is now rich, but her heritage lies lower down. Pip was visiting Jaggers house and he noticed that the way the housekeeper presented herself and the way she knitted with her fingers together convinced him that this woman was Estellas mother. This is ironic because Estella, although she acts very proud of being upper class and is exceedingly harsh to Pip, has a heritage that lies in the lower class, as Miss Havisham adopted her from the housekeeper. Its these exciting twists in the story line, that are unpredictable, that make Great Expectations such a gripping novel, that along with all the other techniques, fully gains and sustains the readers interest.

Wednesday, August 21, 2019

Managing Communication: Knowledge and Information

Managing Communication: Knowledge and Information In the background of twenty first century, the firms are competing with each other in this challenging and complex environment. It is transformed by numerous factors such as diffusion of technologies, technological development, and information technology along with the use of right knowledge (Hitt, Keats, DeMarie, 1998). This landscape requires every firm to act differently to flourish and survive. For that they have look for new resources of the competitive advantage and some new forms of competition. This it requires the proper understanding of information, knowledge and the proper communication process for gaining competitive advantage. Information is required and it acts as the back bone of the todays business and vital part of large business firms. The massive storage of data needs the purposes from the decision making processes to risk management process. Ernst Young have adopted the combination of information, knowledge and communication ties strategic themes on the basis of globalization such as operational excellence, clients, financial stability and people. This firm confines and takes action on the knowledge within their organization. Information, knowledge and communication process describes their strategies to ensure that they are acting upon to gaining competitive advantage. This large firm uses ERP for their work so that they have achieved higher operational excellence in their work. They use internet and intranet within their organization and its all offices are interconnected with each other. For carrying out the communication process, they held regular meetings for transferring information form one department to other departments. Thus makes it easy for them to gain competitive advantage by adding strategies to their business growth. The large scale business is globally distributed and having reliable as well as stable infrastructure along with the network administration. Its applications handle and run the fast processing. The information technology has enabled the business firm to offer services well. The business communication process has become very vital for managing business growth as well its success. The Ernst Young Company has achieved efficiency with network-based communications such as email and web presence. These tools have supported the customer support that has grown the companies to compete in the larger markets. Some communication applications have made it easier for the firm to communicate and collaborate efficiently with their clients and customers. Thus there is a strong need of the combination of information, knowledge and communication process in the organization. The firm has gained competitive advantage by establishing and providing professional services. This company has provided a broad collection of services for capturing growth and managing risk just by adopting proper communication process. The information, knowledge and communication plays an important role for gaining competitive advantage and it is a better meaning of providing competitive advantage. They all are required in the tangible form to meet the needs of the company. The companies fail due to its inability for managing these points to meet internal as well as external requirements (Hodgson, 1999). As it s discussed in the previous section, EY has adopted information system for communicating with their clients and customers. The company has achieved efficiency with network-based communications. These tools have supported the customer support that has grown the companies to compete in the larger markets. Thus it helps them to grow in the global market. The company has gained the competitive advantage by achieving excellence at the firms level. What managers are doing to improve decision making by using information and knowledge internally and externally to improve decision making and taking? Answer Generally managers make decision on the basis of their perception, understanding, events and people around them. They can experience some instances where their perception is taken as mistakes. The perception along with the right information and knowledge plays an important role in decision making. But it has suggested that managers may get into some problems that result from wrong perceptions, and are considered as rare and they are often negligible. For any decision to be effective, it should make use of relevant, timely and accurate use of information (Ajayi et al., 2007). Managers work on knowledge based activities while decision making. Broadly these activities are divided into two categories such as process and practice oriented practices. The managers use process oriented approach by getting the tactic knowledge. This knowledge can be taken from formal interviews and meetings. The requirements of knowledge and information are known as an outline of the decisions that are to be proved as effective in decision making. The importance of information has not only been at present, but had played quite an important role even in earlier days as Mudrick Rose (1971) suggested that for an organization to survive, information plays supreme role. Managers gather the knowledge and information from some internal and external sources. On the basis of the available data, they implement it for the decision making. The managers in Ernst Young firm play an important role in decision making and they are having good decision making capabilities. The managers take decision on the basis of collected information and gathered knowledge from internal and external sources. They conduct meeting with their peers, their juniors and with their other executives for better decision making process. By doing this, they can get the information at internal level. Also they collect information from the external sources. They communicate with their clients and customers for getting feedback and for knowing about the needs. In addition to these, the time in todays scenario makes use of various ERPs for information handling. Big giants like Ernst Young make use of these information handling techniques for better decision making process. Even the organizations today make use of software tools such as SAP, which has its own intelligence techniques to recommend for better performance and growth of an organization. Managers use these tools for their decision making and various strategic decisions too. Therefore, the time has changed and the approach of managing situations too has changed. Thus, MIS has been in use increasingly at present times. The technique helps in finding the disturbances that are there within the system to help the management take a step for getting against the problem (Obi, 2003). The first step of any decision making process involves the process to define the problem. Managers need to define the problem that exists within their organization. For this purpose, they arrange meetings with their colleagues to know about the exact situation. Based on the analysis made from the meetings, strategic level of management finds out the exact problem statement within an organization. This problem is then taken as the main factor to collect the information related to it there within the organization (and that existing outside the organization as well). From the information collected, various conclusions are drawn that help in exploration of ways to sort out the situation. The management then makes use of the information along with the problem statement to process the information. This processed information is further made use of to come to the final conclusion by making decisions. What are the strategies to increase personal networking to widen Employees Involvement in the decision-making process? Answer Involvement of employee in decision making process creates the basic need of todays marketplace. Managers make an effort to increase the involvement of employees in the organization. Therefore, the well integrated organization results in better outcomes. There are a number of ways by which an organization makes an effort to increase the employee involvement in decision making process using the personal networking approach. The increased rights given to employee to raise his voice and involve in decision making process helps him attain outcomes (Macleod Bradey, 2004). The strategic management department makes an effort to arrange regular get together there within the organization to raise the number of communication of employees. This raises the strength of relationship of members with each other. This also helps them feel comfortable in working with each other. The employees make an effort to communicate with each other at such instances and get rid of any personal distances. This helps in creation of better relations of employees, which raises the opportunity of better performance. The employees work with each other in a better manner using the personal network (Robinson et al., 2004). Therefore, the importance of personal network cannot be ignored. The personal networking helps in establishing better relations there within the organization. The employee feels comfortable working with the organization, thus acts in favour of the organization. Increased power provided to the employee is the root cause of this change in behaviour. The management shall increasingly favour creative and innovative ideas in the meetings and give the employees an opportunity to represent these ideas in meetings. This would help in better opportunities among employees to participate in organizational activities. Therefore, the decision making opportunities are increased. This would further result in motivation among individuals due to increased importance provided to them. Therefore, the operational activities are improved of individuals. The management enjoys benefits due to this act, as the innovation and creativity gives an opportunity of accomplishment and new insights among individuals. The very common cause of employee leaving an organization to join the other is due to lack of importance provided to the employee. Other factors besides this include promotion and rewards (CIPD, 2007). If an organization gives the individuals an opportunity to participate in decision making process, this helps them motivate to work for the organization. Therefore, the management shall incorporate such a kind of strategy at work place that there are improved personal relations of employees there within the organization, and therefore, results in improved performance for the success and growth. Employees shall give the employees an opportunity to discuss directly with the top management in case of any problem. The problems shall be duly heard by the managers. This would further help in improved personal relations of employees. This would act in favour of individuals as well as organization. The staff would be increasingly active to participate in decision making process. This would act as a strong motivating factor for individuals. In addition to this, the employees shall be given an opportunity to discuss their experience with others. There should not be stiff restrictions at place for the management process. This would ensure better flow of information transfer and communication process. Therefore, would help in betterment of the organizational objectives. One should remember that the retention of top performers is of supreme importance for an organization. Therefore, personal networking should retain the employees for long term success. Develop a communication process to improve the decision making and organizational knowledge for your chosen organization. Answer Decision is considered as the form of a communication which takes social prospects of the people in the organizations (Andersen, 2003). There are three groups of the communication process: temporal prospects to the future, accurate prospects at the organization and social prospects that are directed at the participants in the communication process. Communication process plays supreme role for the success of an organization. There should be thorough communication between the two or more entities to ensure the proper flow of information. For Ernest and Young, it is suggested that managers shall arrange regular meetings with their team to motivate them. The targets shall be clearly stated by the managers (As they are at present), along with the motivational meetings. At present there is a hierarchical process for communication between different staff members. However, it is recommended to make use of the shorter channel. There should be a separate software application at work place to communicate. The staff members shall make use of this application to communicate with each other. This should be more or less like Skype. Therefore, the staff would be able to communicate with each other in a faster manner. This communication shall not restrict to particular group of people, but the integration should be of such an extent that an operator can even communicate with the strategic level of management. Thus, the hierarchical structure would be able to communicate with each other without the limitation of any particular group of people. This would be of help in ensuring that there is faster communication within the organization and the prop er strategic decisions are made. The operational level of staff would be able to communicate with the strategic level, thus helping them getting rid of problem conditions, if any. This would ensure the right use of technology and healthy work flow of the staff operations. Decision is an organizational process and can be created when the decisions are interconnected with each other and that can cause the uncertainty in decision making. It is considered that first decision in the process is no longer evaluated further (Seidl and Becker, 2006). The organization would be able to make better decisions thereon. The management would be able to communicate with each other through a direct channel. Therefore, the chances of miscommunication would reduce greatly. This would help in reduction of problem conditions. The flow of information would take place smoothly through this approach within the organization. This would further result in reduced risks of wrong information transfer. The back- up of whole information transfer, whether audio or textual or video, would be recorded to the main server. Therefore, the details are completely saved to the main database. This would help in reviewing all the discussions done, as and when required. Furthermore, the access of previous discussion would also help in analysing the flaw areas that exist within the complete network of Ernst and Young. The business is expected to grow through this strategy. Increased pace of communication and decision making process would help in attaining better results. The decision makers would thus be able to utilize the previous communication details to know about the approach that had helped them gain in the past. Based on this analysis, they can formulate future strategies for growth. This would help them to minimize the risks and make optimal solution of resources. Thus, the strategy is expected to help them in gaining better results. The organizations revenues are also expected to increase through this strategy. What role Knowledge Management plays in managing organisation strategically? Knowledge enables the companies to compete with each other. Knowledge about the customers, competitors, their strategies is very required. Firms have adopted knowledge management in their organization as the strategic orientation. For an example, low cost strategies are required for cost cutting in the organizations. Lowering prices and shortening of cycle times are some differentiation strategies that add value to the organizations. Thus it differentiates firms from their competition. Organizational knowledge theory tells how the knowledge plays an important role for managing organizations strategically. Organizational knowledge is known as the implicit and explicit knowledge that every individual try to acquire about the products, process and systems. The tactic knowledge can be gained by using the forms of cultures, routines etc and explicit knowledge is gained by some databases and manuals (Nahapiet Ghoshal, 1998; Grant, 1996; Nonaka Takeuchi, 1995). Knowledge management is very critical to achieve competitive advantage. External as well as internal sources are considered as important factors of the firms (Kogut Zander, 1992). Ernst young is an independent firm and it is renowned as most admired knowledge enterprises (MAKE). This organization is well known for its corporate knowledge driven firm and it works more on becoming strategically important. This firm creates and leverages the easy access to their knowledge to their clients as well as their practitioners and that has differentiated itself from other companies in the market. The main strategy of the company is that it emphasizes on both learning as well as sharing of knowledge. It connects the skill and ability of their people with the firm to be better that their competitors. EY have adopted client oriented approach or strategy that has been transmitted form the company to the teams for its applications. An applied knowledge management protocol has been implemented for making use of information in decision making, work and information alignment for optimizing performance levels, facilitating problem solving and distribution of knowledge for strategic purpose (CAPa, 1997). This application is effectively assisting the high and value added activities with the strategic context. It also broadcasts its business practices to meet differences. Generally there are two types of organizations that rely on codifying knowledge strategy to make total use of knowledge for individual stores it for easy access by using information and communication technology tools. There are the companies that rely on the personalization strategy for channeling of individual expertise to the right place for person to person interaction. Ernst Young is making explicit knowledge and inserting it in the store areas. It also promotes people network along with the technology based networks. It has also worked for knowledge management strategy but with the interpersonal relationship with their clients. This has emerged as a core concept for the firm. They create better balance between the internal as well as external part with the view of the globalised world (Ezingeard et al., 2002; Bartlett, 2000; Collins, 2002, 1998). The figure states the two dimensions in which one axis shows the degree for developing knowledge management on the technological frameworks from low degree to high. The other axis represents the personal networks on which the organization develops its knowledge sharing capabilities at personal level. The high degree shows the strong integration with the knowledge networks. It is high in the case of the EY firm. It has become a fact that new venture are growing rapidly, thus they have adopted the knowledge management in their organization to become strategically strong. It has been argued that knowledge management is not different issue. Xxxx company have some unique feature of the knowledge management how they are managing the knowledge strategically. This firm has emphasized different knowledge management activities. The adoption of organizational knowledge theory has become very important phenomenon for this firm. Effect of Caffeinated Sports Drink: Exercise and Heart Rate Effect of Caffeinated Sports Drink: Exercise and Heart Rate Manpreet Nijjar The Effect of a Sports Drink containing caffeine or Carbohydrates and the combination combined on Exercise and Heart Rate INVESTIGATION TASK This study investigated the effects of different energy drinks (a carbohydrate based sports drink, a caffeine based sports drink, a drink with the carbohydrates and caffeine combined), on resting heart rate (HR), heart rate variability (HRV), run time-to-exhaustion (RTTE), peak exercise HR, and return time to resting HR. RESEARCH QUESTION Would the consumption of particular energy drinks affect one’s heart rate and ability to exercise for longer? BACKGROUND INFORMATION Sports science which incorporates the effective use of nutrition and exercise science is now widely recognised in contributing factor optimising athlete performance. It follows that if an athlete wants to train for longer periods and minimise recovery period between exercises then he or she needs to be well nourished. Many of the body’s metabolic processes involved in exercise are dependent on the components of an athlete’s diet and therefore by adjusting these components, they may be able to change athletic capacity. Recently amongst many young people the use of energy drinks has become fashionable in addition to the more traditional use of multivitamins to improve athletic performance. Illicit taking of performance enhancing drugs, such as anabolic steroids, is also widely-recognised as a means of achieving rapidly improved athletic capabilities. [1, 2]. Despite these widely held beliefs, there is minimal evidence to underpin the claims of manufactures of these energy drinks that they have any significant effect on cardiovascular efficaciousness and overall performance, in particular that of short duration exercise. [3] There is no evidence to suggest that water alone is superior when compared to sports drinks in achieving increased exercise duration and capacity although the reverse has often been demonstrated. [1,5,8] [5-9 not used] A review of various research articles on the use of energy drinks and exercise performance reveals apparently inconsistent findings: Improved performance levels in exercises such as sprint cycling and cycling duration, weight lifting and sprinting. [10-15] No significant difference in exercise performance [11,14,15] Ingredients in the most popular sport drinks include caffeine, and the amino acid taurine, which both may impact on heart rate [18,19], Bichler and colleagues [20] investigated the combination of caffeine and taurine vs. a placebo and found it actually caused a significant decline in heart rate. Additional ingredients are carbohydrates, flavorings, herbs and B-vitamins. The amount and types of carbohydrate found in sports drinks was found to be variable. There were some ‘diet’ energy drinks that had zero carbohydrates compared to some with medium amounts (e.g. Powerade at 3.9g/100ml), and some very high amounts (KX drinks at 9g/100ml). The capacity of the drink to enhance performance is governed by its carbohydrate content. Simple carbohydrates (a combination of sucrose, glucose, and fructose) have been shown to be absorbed swiftly and oxidised easily to release energy; two factors vital to athletes to improve performance. [5,6]. The body uses carbohydrates to do ‘work’ – it is the preferred material for muscle contraction, the central nervous system and fat oxidisation. The body would prefer to use carbohydrates rather than have to break up proteins for energy. Ingested carbohydrates are digested into the bloodstream in the stomach and small intestines as smaller sugar components mainly of fructose, galactose and glucose. Fructose and galactose are then converted to glucose in the liver and released back into the bloodstream where it is used as required. The brain can only use glucose for its energy requirements. After ingestion of carbohydrates, the glucose levels increase in the bloodstream as per the above mechanism. If the body does not utilise this glucose, the excess glucose is stored in the muscles and liver as glycogen which is initiated by the enzyme insulin released by the pancreas. The human body can only store about 20000 calories equivalent of glycogen. Excess glycogen above this level is stored as fat (adipose tissue). When the body is exercising, it will use up the glucose as first choice. When the glucose levels have been depleted, an enzyme called glucagon will reverse the above process –turning glycogen back to glucose- and thus glucose levels in the bloodstream will increase. As muscles can only use the glycogen in them – they cannot borrow from resting muscles – so once the glycogen levels have been used, muscle fatigue results. It is thus important for athletes to restore glycogen levels back to their original levels by consuming carbohydrates. The use of a carbohydrate drink should thus aid by increasing the glucose levels directly after absorption from the stomach – typically 20 minutes after ingestion – and keep glucose levels high so that exercise can be done for longer duration. It should also help recovery time as any used glycogen can be quickly replenished. Another benefit that energy drinks could give the athlete is the restoration of any depleted electrolytes. An action potential sent down a nerve causes the muscle to contract which requires certain electrolytes for it to happen. It the muscle is repeatedly contracted, the electrolytes will become spent. As sports drinks contain electrolytes in them, these spent electrolytes are replaced and thus muscle contraction could happen at peak level. From the above, it can be reasonably assumed that ingestion of a carbohydrate energy sports drink 20 minutes before the commencement of exercise should enhance the athlete’s performance and also aid post exercise recovery. Caffeine, a naturally occurring alkaloid also known as trimethylxanthine, is found in coffee and tea plants and acts as an agonist of the central nervous system. Caffeine is also found in chocolate (from cocoa bean) and used as an additive in fizzy drinks. The percentage found in fizzy drinks is relatively small (approx.12mg/100ml) whereas in sports drinks, it is generally a lot higher (approx. 40mg/1000ml). Caffeine, which has a half-life of between three to five hours, (i.e. the time taken to decrease its concentration by half), is absorbed in the small intestine, then broken down into its components in the liver cell and distributed to body tissues within 45 minutes of ingestion. Caffeine breaks down into the following components [22]: Caffeine Metabolites Of the three metabolites of caffeine, theophylline, which only accounts for 4%, has minimal effect on the body. Of the other two, theobromine, formerly known as xantheose, is a bitter alkaloid and causes vasodilation and decreased ADH hormone production in the kidneys and thus leads to increased urine volume. The final metabolite of caffeine is paraxantine, a competitive nonselective phosphodiesterase inhibitor and a non-selective adenosine receptor antagonist. The effect of paraxantine on the human body is to: raise intracellular cAMP (a second messenger)which would lead to increased bloodstream glucose levels. A second messenger is a molecule that relays signals received at receptors on the cell surface to the target molecules in the cytosol and/or nucleus and will sometimes amplify this signal. raise free fatty acid concentration in serum by lipolysis (lipid breakdown) -raise plasma epinephrine (adrenaline) levels and increase diastolic blood pressure The overall mechanism and enzymes that caffeine interacts in order to be broken down are shown below, which is taken from PharmGKB website. [27]: [27] From the above information, it is reasonable to expect that following ingestion of a caffeine drink 20 minutes prior to exercise that the resting heart rate would increase due to the release of adrenaline by the caffeine metabolites. One would also expect the athlete to perform better and recover quicker after exercise as the caffeine increases lipolysis and increased glucose levels. Post exercise the resting heart rate will still be higher as the half-life of caffeine is between 3-5 hours. Composition of the drinks used in the experiment: Carbohydrate sports drink Carbonated water, Dextrose (87%), Maltodextrin, Magnesium Carbonate, Acidifier (Citric Acid), Anti-Caking Agent (Magnesium Salts of Fatty Acids), Flavouring, Vitamin C, Vitamin B1, Vitamin B6 Caffeine content 0mg per 250ml serving Carbohydrate content 24.2g per 250ml serving KX sugar free stimulation drink Carbonated water, citric acid, taurine (0.4% ), acidity regulator (trisodium citrate), flavouring, guarana extract (0.12%), colour, sweeteners (aspartame, acesulfame K) caffeine , preservative (potassium sorbate), inositol, B vitamins. Caffeine content 80mg per 250ml serving Carbohydrate content 0mg per 250 ml serving KX simulation drink Citric Acid, Flavouring, Stabilisers (Acacia, Glycerol Esters of Wood Rosins), Caffeine, Preservative (Potassium Sorbate), Inositol, B Vitamins (Niacin, Pantothenic Acid, Vitamin B6, Vitamin B12) Caffeine content 80mg per 250ml serving Carbohydrate content 25g per 250ml serving Placebo drink Carbonated water, flavouring Caffeine content 0mg Carbohydrate content 0g Hypothà ¨ses Hypothesis General Prediction: The consumption of the carbohydrate energy drink will result in no appreciable increase in resting heart rate as well as after any physical activity. I would expect the participants to be able to do physical activity for longer and at a higher intensity. The consumption of the high caffeine energy drink will result in an increase in the resting heart rate and pre and post physical activity. I would also expect the participants to be able to do physical activity for longer and at a higher intensity. The consumption of the combined high caffeine and high carbohydrate drink will I believe increase the resting heart rate due to the caffeine content and also after physical activity it will still remain high. The amount of and intensity of physical activity done by the participants should be higher than the carbohydrate or caffeine drink alone. Post exercise the resting heart rate will be higher although one would expect the recovery time to be quicker than the other drinks. The placebo drink should have no appreciable difference on any resting heart rate or physical activity. Hypothesis: Carbohydrate drink: Consumption of carbohydrates will increase the amount of glucose in the bloodstream after absorption from the GIT. This means a temporarily high amount of glucose in the bloodstream after approximately 20 minutes but if resting, this high glucose amount will induce the production of insulin which will convert the excess glucose to glycogen. This glycogen conversion will reduce the glucose levels in the bloodstream to levels prior to the consumption of the carbohydrate drink. Although there is a popular belief that consumption of sugar-containing food or beverages can lead to temporary hyperactivity, sometimes referred to as a ‘sugar rush’, this is in fact scientifically disproven. [28] Caffeine drink: ATP (adenosine triphosphate) is produced by almost all living things in their cells organelles called mitochondria, and it is one of the nucleotides that make up DNA. It also acts as a cellular signal and the triphosphate acts an energy source for enzymatic reactions. It is not energy itself, but rather temporarily stores energy in its phosphodiester bonds. When the third phosphate bond is created, it immediately is broken and energy is released that can fuel the metabolic chemical reactions required by living organisms, which otherwise would be inefficient. This creates ADP which has one less phosphate attached to the group. An analogy to use with ATP is to think of it as a battery that is getting charged and when it is fully charged, it lets off a spark. This spark initiates the chemical reaction to start to do work in the body. Caffeine acts as an agonist(stimulant) on adenosine receptors but in a very general sense. As caffeine is a central nervous system stimulant which increases metabolism and therefore, the cellular consumption of ATP will cause the heart rate to elevate. So, post consumption, caffeine increases ATP levels in the body, which causes heart rate to elevate. Post exercise the heart rate will stay elevated (higher resting rate) because the presence of caffeine causes increased levels of cAMP, and at the same time enables cAMP to stay active for longer. Increased levels of cAMP result in an increase in ATP; resulting in an elevated heart rate for a longer period. METHOD: To ascertain whether the energy drink affects the resting heart rate: I will be choosing one subject and will be observing the effects the energy drink has on the heart rate at rest as well as after physical activity . Subject must be of normal BMI and without any health ailments in order to make sure I do not have any other factors affecting Subject’s heart rate. First I will be monitoring and recording the subject’s heart rate at fixed intervals after consumption of caffeine. Through this I will be able to conclude the amount of increment in the heart rate caused by the consumption of the energy drink I will also be able to determine the amount time it takes for the heart rate to reach its highest level after the consumption of an energy drink. Further on I will test the effect the energy drink has on the heart rate after physical activity. First I will record the heart rate of subject after running on the treadmill for time of 2 minutes on set speed of 7 km/ph which will give me subject’s heart rate after physical activity without the effect on the energy drink. After which I will make the subject perform the same . I will be making the subject perform this physical activity only after subject reaches peak heart rate after consuming the energy drink (Red Bull).